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ODI Fridays: Creating better services for people

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Details

Fri Mar 8, 2019 13:00
Open Data Institute, 65 Clifton Street, London, EC2A 4JE

In an increasingly complex world, Maia Tarling-Hunter and Vimla Appadoo from FutureGov use human stories and data to create better and simpler services in our communities

ODI Fridays are free lunchtime lectures for everyone. You bring your lunch, we provide tea and coffee, an interesting talk, and enough time to get back to your desk.

In an increasingly complex world, Maia Tarling-Hunter and Vimla Appadoo from FutureGov use human stories and data to create better and simpler services in our communities.

This talk will:
– Introduce the practice and principles of service design
– Explore how it uses human stories and numbers to design for the future
– Show why putting people first leads to great services.

About the speakers

Vimla Appadoo, Service Designer

As a Service Designer at FutureGov, Vimla is bringing her passion for Service Design and user-centred services to the forefront of public sector innovation. At 21, Vim co-founded Experience Matters consultancy, winning the NHS CCG as her first client. Since, Vim has also co-founded SheSaysMCR, managed DrinkaboutMCR and managed Manchester Social Entrepreneurs, has been an advisor to the Youth Charter, is a Regional Ambassador for the Holocaust Educational Trust and is on the board for the Big Youth Group.

Vim has been an advisor on international government tech missions and a mentor for various startup programmes. In 2016, Vim was voted on to the Northern Power Future List and in 2018 won the Young Digital Leader of the Year award at Digital Leaders. Throughout her career, Vim has remained conscious of her decisions and focus to bringing passion into her work, to make continuous a difference.

Maia Tarling-Hunter

Maia cares about people, and the places people live. With a background in education, sustainability and community-led change, she is Senior Design Researcher at FutureGov. She has crossed the charity and public sector, unpicking how people experience services in their local places and figuring out how they can be better. She has worked with residents in London to redesign their local streets, enabling neighbours to get out of the house and get to know each other. She has facilitated organisations in Bradford to build a shared understanding of people’s experience of advice services in order to develop responsive, joined-up services that better meet the needs of their communities. Maia is passionate about meaningfully involving local people when creating things so as to enable happier, healthier lives.

Live stream

There will be a live stream of the full talk here from 1pm on Friday 8 March 2019.