Many of the public and private services we use are now digital. The move to digital is likely to increase as technology becomes more embedded in our lives. But what does this mean for how essential public services understand who is using, or indeed not using, them and why?
Public services are required to adhere to legal requirements around discrimination, but how do these requirements apply in the digital sphere, and how can we monitor adherence to them?
With funding from The Legal Education Foundation, we have explored how digital public services adhere to these legal requirements. We’ve explored how the protected characteristics of people using the digital services are being collected, to make it possible to tell how they might be affecting excluded communities.
Find out more about the Protected Characteristics in Practice project
View and download the report
- Download Monitoring Equality in Digital Public Services [PDF]
ODI Fridays: Monitoring equality in public services – the value of protected characteristics
A new report written by the ODI and funded by the Legal Education Foundation seeks to explain the problem digital services face, explore why and offer recommendations as to how the issue can be tackled by service designers, regulators and further research. This talk shows Dr Natalie Byrom Director of Research at LEF and Renate Samson Senior Policy Advisor at the ODI talk about this fascinating and critical subject.